Over the past two months, our product team at Tradewing has been focused on creating a more engaging member platform. We want to make it easier than ever before to participate in the community and in virtual events.
This week’s release is a massive step forward in achieving that goal.
Introducing the All New Home
A new home experience for your member community
The new Home aims to help your members discover the value of Tradewing more seamlessly than ever before. We made 5 key changes to accomplish this:
1. A Cleaner & Easier Posting & Commenting Experience
With this release, posts are redesigned to be cleaner and easier to interact with so members spend less time scrolling and scanning text on the page. We’ve also made it easier to find all the related answers to a question.
Improvements to how members post
Enhanced commenting options
2. Events on Home: Happening Now & Upcoming Events
Virtual events are an important part of Tradewing, but discovering new events and finding live events was more difficult than necessary. With the new Home, events that are upcoming and Happening Now are right there when you need them.
An easier way to find live events
A simple way to keep members aware of upcoming events
3. Smarter Announcements
Announcements allow admins to amplify specific messages to their members, and that hasn’t changed. In fact, we’ve made it easier for your members to notice when there’s something new, with a red dot indicating a new announcement.
After they’ve viewed the announcement, we collapse the announcements module until another announcement is post. This ensures your members see fresh content and aren’t always bombarded with a message they’ve already seen before.
We've made it a breeze when it comes to getting the word out
4. Featured Sponsors & Recently Added Sponsors
All sponsors who add a photo and an About Us section, regardless of enrollment in the Tradewing Sponsor Program and community sponsorship tier, appear in the Recently Added Sponsors card in the feed for 30 days.
For associations enrolled in the Tradewing Sponsor Program, Premium sponsors will appear in the top right corner of the page, highlighting the sponsor’s support for the community.
In both places, we make it easy for your members to follow the sponsor page or click through to visit the page for more information.
Increase exposure for your new sponsors
More ways to celebrate your most important partners
5. Better Support for Images on Posts & Comments
Tradewing now supports photo galleries for posts and comments with multiple photos. No downloading required!
A new and exciting visual experience for your members
Access the Chat & Attendees List While in Fullscreen
Coming this week, event attendees will now be able to view the chat, a list of attendees, and, if enabled, the sponsor tab without leaving fullscreen mode for Tradewing virtual events.
When a new message is sent in the chat, Tradewing shows a red dot to indicate to the attendee that they can open the chat for a new message.
More visibility during events
Create meaningful engagement with your attendees
Digest Email Enhancements
In January, we redesigned digest emails, and we’re back this month to tell you we’ve made them even better! We’ve added richer support for images and attachments on posts, along with Upcoming Events and Featured Sponsor cards.
Interactive digest emails
Admin Impersonation
Admins can now impersonate users to see what they see and help investigate any permission issues the user might be having. No more asking, “What can my member see right now?”
Simply click “Impersonate” at the top of their individual page in the Admin Site. Once you start impersonating someone, you’ll notice a helpful banner at the top of the page to indicate who you’re impersonating and how to stop.
New admin capabilities
Admin impersonation experience
RSVP to Open Events
Users can mark themselves as Going, Maybe, or Not Going to give event organizers a better idea of what to expect. Users who RSVP Going or Maybe will receive a reminder email the day before the event. Admins can check the list of RSVPs in the Admin Site by visiting the event.
Members can now communicate their attendance plans
Stay on top of who's attending your next event
Promote Sponsored Webinars with Ease
For associations enrolled in the Tradewing Sponsor Program, all sponsored events created by Pro and Premium tier sponsors will automatically send a promotional email to members 14 days before the event, calling members to RSVP if interested. There will be another email sent 2 days before to the same audience.
Sponsor admins and association admins alike can visit the event’s admin view to see a list of RSVP responses along with an attendance report after the event has ended.
Give your sponsored events the exposure they deserve
Shared Documents for Simple Events
Tradewing now supports admins and event speakers seamlessly adding documents to the event page. All attendees can see these documents and easily download them. Attendees no longer need to scroll up through the chat to find important attachments that were shared!
Simple events are now even more collaborative
We hope you're as excited about these new features as we are! You should see all new features enabled for your account by Friday, March 11th. As always, please reach out to your customer success manager or support@tradewing.com with questions or feedback.
